We offer a 15-day return policy, meaning you can request a return within 15 days of receiving the goods.
Returns must meet the following conditions: the item must be in its original condition upon receipt, unworn or unused, with all tags intact, and in its original packaging. You will also need to provide a receipt or proof of purchase.
To submit a return request, you can contact us at info@fonvohome.com.
If we accept your return request, we will send you a return label with instructions on how to return the item and the shipping address. We do not accept returns without this information.
For any questions regarding returns, you can contact us at info@fonvohome.comat any time.
Damage and Problems: Please inspect your order immediately upon receipt. If the item is defective, damaged, or the wrong item was sent, please contact us immediately so we can assess and resolve the issue.
Exceptions/Non-Returnable Items: Some items are non-returnable, such as perishable goods (e.g., food, flowers, or plants), customized items (e.g., special orders or personalized items), and personal care products (e.g., personal care items). We do not accept returns of dangerous goods, flammable liquids, or gases. Please contact us if you have any questions or concerns about a specific item.
Unfortunately, we do not accept promotional items or gift cards.
Exchanges The fastest way to ensure you receive the goods you need is to return them and purchase a new item separately after the return is accepted.
EU 14-Day Emergency Period As per the above regulations, if the goods are shipped to the EU, you can cancel your order or receive the goods within 14 days, providing a reason. As mentioned above, your goods must be in their original condition upon receipt, unworn or unused, with all labels intact, and in their original packaging. You will also need to provide a receipt or proof of purchase.
Refunds We will notify you whether your refund has been approved after receiving and inspecting your returned goods. If approved, the refund will be credited to your original payment account within 10 business days. Please note that your bank or credit card company also needs time to process the application and receive the refund.
If you receive a refund within 15 business days of your approved return application, please contact us: info@fonvohome.com